Any sponsors sell TiAL? Need to pick up a BOV...
- Thread starter 420
- Start date
SY2932
Administrator
Re: Any sponsors sell TiAL? Need to pick up a BOV...
Yep, Detroit Turbo sells them. I need to order my Q BOV as soon as I get my truck fixed.
Yep, Detroit Turbo sells them. I need to order my Q BOV as soon as I get my truck fixed.
The Devils Own Chariot
Active member
Re: Any sponsors sell TiAL? Need to pick up a BOV...
Dont buy from Detroit Turbo. They have really bad communication and customer service. They take forever to ship.
Dont buy from Detroit Turbo. They have really bad communication and customer service. They take forever to ship.
Richie Rich
New member
Re: Any sponsors sell TiAL? Need to pick up a BOV...
Detroit Turbo has always treated me right. They have always sent what they say they would. Reasonable prices as well.
TurboTime has also sent the right items at a reasonable price as well.
Support our vendors!
Detroit Turbo has always treated me right. They have always sent what they say they would. Reasonable prices as well.
TurboTime has also sent the right items at a reasonable price as well.
Support our vendors!
sy#2921
BAMF
Re: Any sponsors sell TiAL? Need to pick up a BOV...
I hope this doesn't turn into another bashing of a vendor but Scott at Detroit turbo has always taken care of me. Yes there was a time it took longer than ** I ** wanted it to however it was out of ** his ** control. As long as things are in stock to him they normally take no more than a day or two if he is busy to leave his door. Another issue I have seen with some vendor's is customer communication with the vendor. If they are confused or don't know exactly what you want they might not act right away to avoid making a mistake. Been there done that too :2cents:
Oh and to be on topic, the Q is suppose to flow more air then the 50mm, it is just the new design of the old 50mm. If you look the openings are back cut from the old design to help unshroud the valve
I hope this doesn't turn into another bashing of a vendor but Scott at Detroit turbo has always taken care of me. Yes there was a time it took longer than ** I ** wanted it to however it was out of ** his ** control. As long as things are in stock to him they normally take no more than a day or two if he is busy to leave his door. Another issue I have seen with some vendor's is customer communication with the vendor. If they are confused or don't know exactly what you want they might not act right away to avoid making a mistake. Been there done that too :2cents:
Oh and to be on topic, the Q is suppose to flow more air then the 50mm, it is just the new design of the old 50mm. If you look the openings are back cut from the old design to help unshroud the valve
Re: Any sponsors sell TiAL? Need to pick up a BOV...
I met Scott from Detroit Turbo at Homecomming. Great guy. Spent time in the late evening hours trying to figure out AJ's TY, had stuff to sell and spent time helping who ever had questions. Can't imagine that he would purposely not send a product or not contact a customer to advise of a delay. Sometimes things are beyond our control. Also look at his tuneyfish site and the "video contest" he has going on and the turbo that is the prize. That type of guy doesn't come to this site to screw people. Again, sometimes things are beyond our control. Way too many possibilities to explain.
I met Scott from Detroit Turbo at Homecomming. Great guy. Spent time in the late evening hours trying to figure out AJ's TY, had stuff to sell and spent time helping who ever had questions. Can't imagine that he would purposely not send a product or not contact a customer to advise of a delay. Sometimes things are beyond our control. Also look at his tuneyfish site and the "video contest" he has going on and the turbo that is the prize. That type of guy doesn't come to this site to screw people. Again, sometimes things are beyond our control. Way too many possibilities to explain.
The Devils Own Chariot
Active member
Re: Any sponsors sell TiAL? Need to pick up a BOV...
Yeah I can see that. I can give a few examples....
1. I waited for 4 weeks for an order to come. I guess things were on back order.
2. I called for datamaster software and they said it would take like 2 weeks. I called TTS and I had a license code the next day.
3. Needed to talk to them about a transaction. They would not answer the phone. I left two messages with my call back number. Never got a call back.
Im not saying that anyones not a good guy. Its just what Im seeing from my point of view.
Yeah I can see that. I can give a few examples....
1. I waited for 4 weeks for an order to come. I guess things were on back order.
2. I called for datamaster software and they said it would take like 2 weeks. I called TTS and I had a license code the next day.
3. Needed to talk to them about a transaction. They would not answer the phone. I left two messages with my call back number. Never got a call back.
Im not saying that anyones not a good guy. Its just what Im seeing from my point of view.
sy#2921
BAMF
Re: Any sponsors sell TiAL? Need to pick up a BOV...
I can understand where your other concerns are about. This one however has been talked about. Scott only orders his codes from TTS like once a month if I remember it correctly. That would be the only reason TTS did it faster than Scott in this case
Rookie said:
I can understand where your other concerns are about. This one however has been talked about. Scott only orders his codes from TTS like once a month if I remember it correctly. That would be the only reason TTS did it faster than Scott in this case
The Devils Own Chariot
Active member
Re: Any sponsors sell TiAL? Need to pick up a BOV...
Not trying to be rude but why not order them when people need them? It would make his customers a lot happier. It would keep them from ordering right from TTS like I did.
It would be like going to the store for a gallon of milk but they wont order it until next month or when they get enough people ordering milk.
sy#2921 said:
Not trying to be rude but why not order them when people need them? It would make his customers a lot happier. It would keep them from ordering right from TTS like I did.
It would be like going to the store for a gallon of milk but they wont order it until next month or when they get enough people ordering milk.
RAACCR
Member
Re: Any sponsors sell TiAL? Need to pick up a BOV...
http://www.racepartsolutions.com/products.asp?cat=101
420 said:
http://www.racepartsolutions.com/products.asp?cat=101
Re: Any sponsors sell TiAL? Need to pick up a BOV...
Keith,
The order you placed on July 1st, shipped in 1 or 2 days but was returned to sender because it was the wrong address. It looks like you entered your billing address as the shipping address when you placed the order on July 1st. USPS sent it back stating the forward time had expired.
As for calling, I looked at the calls I missed for your number and there were 3 within a couple hours of each other, and only one of which was just a message stating your name and to give you a call. I need to change our message to ask for more detail, something to the effect of:
This is DT, you reached us at a busy time and in order to serve you better please leave your name, order #, phone number, and a detailed message of how we can help you.
The other thing I should really encourage is that I can't always take calls and its much better to simply email me. I get about 100+ emails/day so I try to keep up with them or I just get buried.
As for the TTS thing, its a product that I carry because it fits with the other tuning stuff I sell and its actually a very important item to get for these trucks and I want people to be able to buy it. What I don't want is the hours upon hours of time spent dealing with the codes that I make $15 on. I am glad you mentioned how easy it was to get your code by calling TTS because I would rather see people get their code right away. I may just provide a link or a phone number upon ordering a cable that gives instructions on ordering a code. I was on the phone with a customer yesterday for about an hour because he can't get datamaster working with Vista and may want to send it back for a refund because TTS even told him it may not work.
So, I appreciate those people who said positive things about my business and I'm very glad to have given some of you good service. I also am thankful when I hear about a bad experience because it helps to figure out what things need to change to avoid the situation from happening again.
I need to be much clearer about item availability and unfortunately the inventory system on our site never matched what was on the shelf so we didn't use it. We were trying to be a one-stop shop but it just seems to be so difficult to manage the inventory so we have been slowly taking things off the catalog and focusing more on turbochargers and parts directly related to that.
Hope that in the future as we expand the business with our media site the level of customer service will continue to improve.
To answer the original post, yes we are a dealer for TiAL and we are also trying something which people may find helpful in deciding if they like the product:
http://www.detroitturbo.com/cart/product_info.php?products_id=419
Nice, suggesting a different manufacturer with no reasoning behind it, from a company that's not a syty vendor. :tdown:
I know TiAL is a great product, and I also know a syty member that makes them at TiAL so with that said I'd suggest ordering the TiAL :tup:
thank you, that is all.
Rookie said:
Keith,
The order you placed on July 1st, shipped in 1 or 2 days but was returned to sender because it was the wrong address. It looks like you entered your billing address as the shipping address when you placed the order on July 1st. USPS sent it back stating the forward time had expired.
As for calling, I looked at the calls I missed for your number and there were 3 within a couple hours of each other, and only one of which was just a message stating your name and to give you a call. I need to change our message to ask for more detail, something to the effect of:
This is DT, you reached us at a busy time and in order to serve you better please leave your name, order #, phone number, and a detailed message of how we can help you.
The other thing I should really encourage is that I can't always take calls and its much better to simply email me. I get about 100+ emails/day so I try to keep up with them or I just get buried.
As for the TTS thing, its a product that I carry because it fits with the other tuning stuff I sell and its actually a very important item to get for these trucks and I want people to be able to buy it. What I don't want is the hours upon hours of time spent dealing with the codes that I make $15 on. I am glad you mentioned how easy it was to get your code by calling TTS because I would rather see people get their code right away. I may just provide a link or a phone number upon ordering a cable that gives instructions on ordering a code. I was on the phone with a customer yesterday for about an hour because he can't get datamaster working with Vista and may want to send it back for a refund because TTS even told him it may not work.
So, I appreciate those people who said positive things about my business and I'm very glad to have given some of you good service. I also am thankful when I hear about a bad experience because it helps to figure out what things need to change to avoid the situation from happening again.
I need to be much clearer about item availability and unfortunately the inventory system on our site never matched what was on the shelf so we didn't use it. We were trying to be a one-stop shop but it just seems to be so difficult to manage the inventory so we have been slowly taking things off the catalog and focusing more on turbochargers and parts directly related to that.
Hope that in the future as we expand the business with our media site the level of customer service will continue to improve.
To answer the original post, yes we are a dealer for TiAL and we are also trying something which people may find helpful in deciding if they like the product:
http://www.detroitturbo.com/cart/product_info.php?products_id=419
RAACCR said:
Nice, suggesting a different manufacturer with no reasoning behind it, from a company that's not a syty vendor. :tdown:
I know TiAL is a great product, and I also know a syty member that makes them at TiAL so with that said I'd suggest ordering the TiAL :tup:
thank you, that is all.