screw rock auto shitty customer service

[warmpancakes]

ordered a fuel sending unit from them ( had to have it shipped from canada) arrives its the wrong one, Their catalog says its correct for a 92 typhoon, its not, If i go to the website of the company that makes it their E catalog says its correct, but the companies paper catalog lists the correct one.

Rock auto said if I send it back i can get a refund of the purchase price but I have to ship it to canada :roll:

after shipping it back I would have about 15 dollars of the 54.00 I paid then she said i could sell it on craigs list to recover more money

 

[Jimmy]

Re: screw rock auto shitty customer service

ordered a fuel sending unit from them ( had to have it shipped from canada) arrives its the wrong one, Their catalog says its correct for a 92 typhoon, its not, If i go to the website of the company that makes it their E catalog says its correct, but the companies paper catalog lists the correct one.

Rock auto said if I send it back i can get a refund of the purchase price but I have to ship it to canada :roll:

You should have known what you exactly needed.

It says it fits I call BS if the part number I know is right isn't right.

 

[warmpancakes]

Re: screw rock auto shitty customer service

You should have known what you exactly needed.

It says it fits I call BS if the part number I know is right isn't right.

The correct one is listed under jimmy. Vin z

 

[BigBadSmoosh]

Re: screw rock auto shitty customer service

they have always have terrific customer service, I used to order from them a couple of times a month. never once has an issue.

 

[badnewz]

Re: screw rock auto shitty customer service

Spark plugs, oil filters, and other bulk stuff. That is all i get from them. I learned my lesson with them before.

Mike B
St. Clair Shores, MI

 

[Norm]

Re: screw rock auto shitty customer service

Your saying it's $39.00 to ship that item back to Canada? Not a chance. Put it in a regular box, not a USPS one. I have a package from Cali mailed to me about the same size was under $15.00.

 

[jimmyz79]

Re: screw rock auto shitty customer service

Rockauto has gone downhill. I've learned to look at a manufacturer's website to confirm any part # that I buy online. They have figured out how to make more juice by jamming you with shipping...

 

[warmpancakes]

Re: screw rock auto shitty customer service

Your saying it's $39.00 to ship that item back to Canada? Not a chance. Put it in a regular box, not a USPS one. I have a package from Cali mailed to me about the same size was under $15.00.

it has to go back in their box,


34.00 for part
20.00 shipping top me

18.00 return shipping


34.00 refund-18.00

17.00 net amount returned

 

[Captain Morgan]

Re: screw rock auto shitty customer service

never have and probably never will order from them.

I figure any of the good stuff thats cheap... is made in China...

 

[warmpancakes]

Re: screw rock auto shitty customer service

sender was made in canada thats why i ordered it,

 

[hatrik8]

Re: screw rock auto shitty customer service

I just ordered a bunch of stuff from them for my TBSS. I saved a ton of money compared to other places. Ordered moog suspension parts and their price vs local retail place was 30-40% cheaper. Too bad you have to ship to canada, otherwise it wouldn't have been an issue, right?

 

[warmpancakes]

Re: screw rock auto shitty customer service

should have to pay anything their catalog is wrong, they should send me correct sender and call tag for this one

 

[aasltmike]

Re: screw rock auto shitty customer service

I've ordered a ton of stuff from them lately and haven't had any issues with them. I like the prices compared to the local parts places and usually get the parts in 3 to 4 days.

 

[hatrik8]

Re: screw rock auto shitty customer service

should have to pay anything their catalog is wrong, they should send me correct sender and call tag for this one

Actually I do agree with you. You shouldn't have to pay if the catalog is wrong.

 

[Norm]

Re: screw rock auto shitty customer service

it has to go back in their box,


34.00 for part
20.00 shipping top me

18.00 return shipping


34.00 refund-18.00

17.00 net amount returned

That blows, big time. Here's a option, not sure if it would work for you. Contact your credit card company and explain to then what's going on. I had a issue with a company in Texas with something I purchased and was getting p!$$ed off with them. My brother-in-law is a financial advisor for one of the banks and he told me to try that route. The bank refunded my purchase and then they had to deal with me, and I made it very unpleasant. I shipped it back express instead of regular post. Make them pay.