ghettosled
SYTY SUPERSTORE
Re: Split : RPM/Mike Lee/SyTy Perf
I have come to realize that i am going to take the heat for every and all problems. As a customer you are not concerned about how the parts are getting made or who is physically making them. You just want parts. At the same time, there is only so much I can do physically and financially to please everyone. While i make one person happy i upset another. It is physically impossible to keep everyone happy. When a supplier tells me 2 weeks, i tell you two weeks. I dont just make stuff up. When someone calls me 5 times a day, 4 days a week looking for a progress report they don't take no for an answer. If i say it will be done when its done i hear "this is my daily driver, this is the only time of year i can drive the car, i'm gonna miss the nats, i can't drive my car without this part, blah blah". And instead of finding someone else to do the work (because they can't), it becomes my fault.
So i am constantly being pulled from all angles. I admit i can be guilty of overcommitment. I do it everyday. I work too many hours at the cost of spending time with my family, i offer to build one off headers, and intercoolers when i don't even have a free truck to mock something up with, I spend thousands in raw materials just so i can make $100 and save you hundreds (ie: headers, intercoolers, suspension kits, crossmembers, exhaust systems, valve covers, oil pans, etc etc) Financially, making parts for these trucks is a horrible decision and the sole reason why nobody else does. I don't have the heart to throw in the towel just yet, b/c i love these trucks and a majority of the owners. But as everyday passes i realize i spend WAY to much of my time pleasing people to make $2, then focusing on something that will actually pay the bills.
While many are here bashing me, i am still answering threads, PMs, emails, etc offering technical support as i always do. I do not hide from taking care of business whether it is refund, or standing behind my product. I have a list of projects i would rather pay people to make go away, yet for some reason i must practically kill myself to make it happen. God forbid i discontinue a part, the person who just spent their life savings on their syty will never be able to drive it or start the engine unless i build them this part. oh yeh, and i charge too much for what they are getting... Sounds like the SYTY community is in need of a government bail out plan..
I have come to realize that i am going to take the heat for every and all problems. As a customer you are not concerned about how the parts are getting made or who is physically making them. You just want parts. At the same time, there is only so much I can do physically and financially to please everyone. While i make one person happy i upset another. It is physically impossible to keep everyone happy. When a supplier tells me 2 weeks, i tell you two weeks. I dont just make stuff up. When someone calls me 5 times a day, 4 days a week looking for a progress report they don't take no for an answer. If i say it will be done when its done i hear "this is my daily driver, this is the only time of year i can drive the car, i'm gonna miss the nats, i can't drive my car without this part, blah blah". And instead of finding someone else to do the work (because they can't), it becomes my fault.
So i am constantly being pulled from all angles. I admit i can be guilty of overcommitment. I do it everyday. I work too many hours at the cost of spending time with my family, i offer to build one off headers, and intercoolers when i don't even have a free truck to mock something up with, I spend thousands in raw materials just so i can make $100 and save you hundreds (ie: headers, intercoolers, suspension kits, crossmembers, exhaust systems, valve covers, oil pans, etc etc) Financially, making parts for these trucks is a horrible decision and the sole reason why nobody else does. I don't have the heart to throw in the towel just yet, b/c i love these trucks and a majority of the owners. But as everyday passes i realize i spend WAY to much of my time pleasing people to make $2, then focusing on something that will actually pay the bills.
While many are here bashing me, i am still answering threads, PMs, emails, etc offering technical support as i always do. I do not hide from taking care of business whether it is refund, or standing behind my product. I have a list of projects i would rather pay people to make go away, yet for some reason i must practically kill myself to make it happen. God forbid i discontinue a part, the person who just spent their life savings on their syty will never be able to drive it or start the engine unless i build them this part. oh yeh, and i charge too much for what they are getting... Sounds like the SYTY community is in need of a government bail out plan..
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